Contact us

Help Desk Technician

Job Description

Constellation Search Group is looking for a Help Desk Technician for a full time direct hire opportunity.  

Responsibilities:   
     
  • Serve as the first point of contact for end-users via phone, email, and ticketing systems, delivering prompt and courteous technical support. 
    •  
  • Diagnose and resolve issues related to software, hardware, peripherals, and network connectivity in Windows and macOS environments. 
    •  
  • Provide support for commonly used enterprise applications, including Microsoft Office Suite. 
    •  
  • Image, upgrade, and configure desktops and laptops, ensuring systems meet current Windows 11 and macOS standards. 
    •  
  • Maintain endpoint security by ensuring antivirus software and security protocols are consistently up to date. 
    •  
  • Assist with user account administration, including onboarding/offboarding, password resets, and access permissions. 
    •  
  • Deploy, maintain, and support IT hardware such as printers, scanners, monitors, and mobile devices. 
    •  
  • Educate users on basic troubleshooting, IT best practices, and cybersecurity awareness. 
    •  
  • Escalate unresolved or complex issues to senior support staff or specialized IT teams as appropriate. 
    •  
  • Document incidents, resolutions, and technical procedures accurately within the ticketing system. 
    •  
  • Track, manage, and maintain IT asset inventory with detailed records of hardware lifecycle and allocation. 
    •  
  • Stay current with emerging technologies and contribute to continuous improvement of support processes. 
   Experience:   
     
  • Previous experience in a Help Desk or IT Support role, preferably in a fast-paced or enterprise environment. 
    •  
  • Hands-on experience troubleshooting both Windows and macOS platforms. 
    •  
  • Familiarity with Microsoft 365 suite, ticketing systems, and remote desktop tools. 
    •  
  • Exposure to basic networking concepts and protocols such as TCP/IP, DNS, DHCP, and VPNs. 
   Qualifications/Skills:   
     
  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 
    •  
  • Strong analytical and troubleshooting skills with the ability to think critically under pressure. 
    •  
  • Excellent communication and interpersonal skills; customer service mindset. 
    •  
  • Ability to work both independently and collaboratively within a team environment. 
    •  
  • Physical ability to lift and transport IT equipment (up to 50 lbs) as needed. 
    •  
  • IT certifications (e.g., CompTIA A , Microsoft Certified, etc.) are a plus. 

Benefits: A competitive benefits package is provided.
Salary Disclaimer:  Salary range is commiserated with professional experience.

Equal Opportunity Employer:
We are deeply committed to building a diverse and inclusive team. We believe that different backgrounds and life experiences make our team better. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Location

Cornelius, NC

Job Posting

calender icon 04/16/2025

Salary Range

salary icon $50,000 - $50,000

Upload Résumé

Find your next star today!

Anelevated boutique search agency specializing in direct hire, executive search, and staff augmentation, focused on finding, connecting and building relationships with top talent and companies to address evolving business needs.

Envelope Icon-linkedin

Services

About Us

Get In Touch

  • Denver, CO

Copyright © 2025 Constellation Search Group, All rights reserved. Powered by Beeseen Solutions

Jack Cullen was the Executive Director of Diversant prior to its acquisition in November of 2021. Prior to joining the Diversant executive team, Jack was the President of Modis. Under his leadership, Modis North America eclipsed $1.3B in annual revenue. He joined the company in 1997 via the acquisition on his company, Technical Software Solutions, Inc and assumed the role of President in November 2000. Jack has been in the Information Technology and Engineering Recruitment business since 1985. Jack is a former President of the Washington Chapter of the National Association of Computer Consulting Businesses (NACCB) and has been a speaker and panelist at their National Conference and has served as a keynote speaker at numerous conferences and conventions throughout his career.
  • Jack Cullen
John Goullet founded Info Technologies, Inc. and within five years of operations built it to become one of the premier companies in its industry, generating annual revenues upwards of $30 million and receiving recognition in Inc. Magazine as one of the fastest-growing private companies in America. In 2010, John successfully facilitated the merger between Info Technologies, Inc and the New Jersey-based IT staffing firm Diversant, Inc. to form Diversant LLC. He then became chairman of the company’s board of directors, overseeing the high-concept direction of the business and guiding its growth strategy. John’s ambitious growth objectives resulted in a number of strategic acquisitions for Diversant LLC, and by 2019 it had become one of the 25 largest staffing firms in the country.
  • John Goullet
Bill Grubbs brings board member experience in professional services including recruiting and staffing, IT and technology solutions, HR outsourcing, and finance and accounting services to the CONSTELLATION Board. He has led some of the country’s largest staffing firms including Volt Information Services, Cross Country Healthcare, Diversant, Spherion, Spring Group, TRS Staffing Solutions, and TAC Worldwide. Throughout his career, Bill has successfully generated superior shareholder value through the creation of start-up businesses, organic growth, as well as acquisitions using a metrics driven, financially disciplined approach to business operations.
  • William (Bill) Grubbs
It’s not often that you come across someone who is both proactive and detail-oriented, but that’s exactly what I found in Jennifer. She has been amazing throughout every step of the hiring process and communicated everything very clearly in a timely manner. I would definitely recommend Jennifer as she is a rare gem in the industry and guides at every step.
  • Khushbu Shah
    Business Analyst Lead
  • Candidate
I have had the absolute privilege to work alongside Courtney for over a year and have been blown away by her technical knowledge and ability to connect on a personal level with both clients and candidates. Courtney is transparent and sincere, which is a breath of fresh air in such a competitive industry. She is driven and provides excellent resources and a great experience from beginning to end with both clients and candidates and truly wants to find the right fit for both. Anyone that has had the opportunity to work with her will agree that she is simply the best.
  • Sharon V.
    Sr. Resource Development Manager
  • Candidate

It is rare to find someone as talented and dedicated as Courtney. She understands the needs of her clients while staying in tune to market trends to provide the best for her clients. She works tirelessly to meet strict requirements and tight deadlines. Anyone would be lucky to work with her.

  • Michael F.
    IAM Manager
  • Client

Josh played a key role in me getting a new position during the Covid-19 pandemic at a company that I am beyond happy to work at. I am so thankful to him for how helpful, supportive, and responsive he’s been from day one. I always felt like I could reach out to him with any questions, and he always got back to me in a timely manner. He is extremely professional and has checked in with me throughout every step of the way to make sure that all of my questions were answered, and he is still there for me anytime I have any questions or need anything. He went above and beyond during my interview process to make sure that I was aware of how things were going and to check how I was feeling about the position and company I was interviewing for.

  • Ana B.
    UX/UI Developer
  • Client

Josh Goldenberg has an amazing eye for talent, his transparent and expedited style of communication helps his clients stay engaged. He is certainly a guy that you want on your team working for you. His high level of energy builds and foster good business relationships. I highly recommend his services! Thanks Josh!

  • Steve D.
    Network Engineer
  • Candidate

Shannon is an EXCELLENT recruiting leader. She somehow found me, matched me with a great job, and partnered with me the whole way through. She was positive, proactive, informative, kind and always available for questions and support. I highly recommend her, as a recruitment expert for job seekers in the technical sector, or for companies seeking an awesome recruiter to find great new hires.

  • Susannah K.
    VP, Project Management
  • Candidate

As a recruiter, Shannon takes the time to get to know her clients and understand their needs, which makes the whole process of finding qualified applicants much easier. She’s able to quickly source highly-skilled engineers, has great follow-up and is a tremendous help in recruiting for technical positions. And it’s fun to work with her because Shannon is always upbeat, caring and concerned about quality. It’s a pleasure to know her and work with her!

  • Pamela O.
    Director, Organizational Effectiveness
  • Client

I have been working with Jennifer for years. She is simply one of the best in Nashville. From a hiring manager’s perspective, I can trust that any candidate that Jennifer sends me meets my minimum requirements, is interested in the role, and will probably fit with the company culture. I don’t have to worry that we are wasting everyone’s time with not-quite-qualified candidates. She also helps dig down into the requirements to ensure that we are clear between the “must haves” and the “nice to haves / we can train that” so that we are looking for a real person, not the fabled purple squirrel.

  • Matt B.
    SVP of IT
  • Client

Jennifer brings so much passion and thoughtfulness to her job. We were looking to fill two positions – one in a highly competitive market and another in a market where Jennifer did not typically have the type of candidates we needed. But she went to work and brought amazing talent to us. We found just the right team members. Jennifer listens to her clients and identifies candidates that are the best fit. I will call on her for future needs and I highly recommend her!

  • Kelly S.
    Director of Marketing
  • Client

One of the primary reasons I work with Ryan Jaco and Constellation Search Group is they offer a different recruiting experience than any other. He will take the time to understand the company, its culture, and the hiring manager / team dynamics. The team he invests on the front-end allows him to filter out the noise and bring candidates that are actually a good fit. I have worked with Ryan for nearly 10 years now and probably hired more than 100 people through Ryan over that time. I can honestly say I reject less than 10% of the candidates he brings me. Top Notch!

  • Darren B.
    CTO
  • Client

I am delighted to share my experience working with Kristin Miranda as both a hiring manager and a candidate. Her unwavering commitment to excellence, personalized approach, and dedication to finding the right fit make her and her team a great resource when I need to find the right fit for my team or myself personally. As a hiring manager, I have worked closely with Kristin on multiple occasions to fill key roles within my teams. She has made it clear that she wants to make sure she finds both a cultural and technical fit. I appreciate that she is very focused on finding out what is important to myself and our company and tailoring the candidates to meet those expectations. She is pleasantly persistent in supporting and communicating with myself and the candidates during the process so that everyone knows where we are in the process and what the next steps are. On a personal note, I have also experienced Kristin’s effectiveness from the candidate’s perspective. Having been successfully placed in a role through her efforts, I can attest to the care she took in ensuring a strong match between myself, as a candidate, and my future employer.

  • Eric R.
    Software Engineering Manager
  • Client

Kristin is more than a recruiter; she is a career partner. She has been finding me top talent since I started my own company, CQI Solutions, in the mid-90s, and helped me hire the best technical talent for my business. When CQI Solutions was acquired by Nextgen Healthcare, she continued to support me and my team with her extensive industry knowledge and network. And when I was ready for a new challenge, she found me an executive level position that matched my skills and goals. Kristin always listens to what I need and delivers candidates that are well-screened and qualified. She is the most professional and reliable recruiter I have ever worked with. I highly recommend Kristin to any organization seeking a strategic partner in talent acquisition. Her comprehensive understanding of both client and candidate needs, coupled with her commitment to fostering lasting connections, sets her apart in the competitive landscape of recruiting firms. She stands above the other agencies I have worked with through my 20+ year career.

  • Kirk K.
    AVP
  • Client

It’s rare that you come across recruiter like Ryan. I had the pleasure of working with Ryan while looking for a job while unemployed. I was particularly impressed by Ryan’s ability to line up job interviews, and keep a positive attitude to get me excited for upcoming interviews. Also he did a great job of giving me solid background knowledge of the companies before the interviews. What I found most impressive, is that Ryan let me know swiftly, the status of the job interview. Ryan help me find a company that fits my personality, and also a job I enjoy doing. I also I got an offer more than I was initially looking for, Ryan earns my highest recommendation.

  • Vincent W. Candidate
    Business Intelligence Analyst
  • Candidate