Job Description
Constellation Search Group is seeking an IT Lead Application Analyst SAP C4C for a full-time direct hire position. The IT Lead Application Analyst SAP C4C will be responsible for defining, developing, and supporting SAP Cloud for Customer (Service and Sales) applications and related integrations. This role involves maintaining and enhancing Sales and Service systems and processes, working closely with business stakeholders and IT associates. The position requires expertise in leading the design, development, and implementation of solutions within the SAP Cloud for Sales and Service platforms.
Responsibilities:
- Provide day-to-day system and application support, including user setup, management, and training. Troubleshoot and debug system issues.
- Design, develop, and implement custom functionalities and integrations using SAP Cloud SDK and other tools.
- Customize and extend SAP Sales and Service Cloud functionalities based on business requirements.
- Implement integrations between SAP Sales and Service Cloud and other systems, including mash-up development.
- Utilize advanced programming skills within SAP Sales and Service Cloud, demonstrating proficiency with SDK Cloud Studio Development Tool, SAP Cloud Platform Integration (SCPI) tool, and transport processes through the C4C Landscape.
- Analyze business needs and translate them into technical solutions within SAP Cloud for Sales and Service.
- Optimize system performance, ensure scalability, and suggest improvements to existing configurations and workflows.
- Facilitate upgrades, patching, and module implementations.
- Partner with stakeholders to ensure seamless integration of SAP modules and third-party systems.
- Provide technical leadership by coordinating and supporting managed services/external resources and priorities.
- Conduct system testing, debugging, and documentation.
- Leverage IT governance processes to ensure proper project definition and control.
- Stay up to date with the latest SAP C4C Sales and Service technologies and best practices.
Qualifications: - 7 years' experience with SAP Cloud architecture development and implementation with Customer Service and Sales focus.
- Proficiency in programming languages such as ABSL, ABAP, Java, or JavaScript.
- Proficiency with Fiori user experience and apps framework.
- Strong understanding of SAP C4C integration tools and APIs. SCPI and Marketing Cloud a plus.
- Experience with telephony integrations, preferably CXOne.
- Proven track record of successful, full-scale SAP C4C implementation projects from a leadership and development perspective.
- Self-motivated, team player able to work with minimal supervision.
- Experience working with offshore delivery and administrating it.
- Strong problem-solving and analytical skills.
- Focus on system usability, user training, and customer satisfaction.
- Ability to develop technical design specifications and document business processes.
- Ability to build and maintain cross-functional work relationships with internal/external customers.
- Bachelor's degree in information systems, Computer Science, Engineering, or related discipline.
- Experience with SAP Jam, Customer Portals, SAP Business Technology Platform (BTP).
- System knowledge of SAP ECC and SCM or other large ERP system.
- Knowledge of agile development methodologies.
- Familiarity with other Enterprise CRM applications (Oracle, Microsoft Dynamics).
Benefits:
A competitive benefits package is provided including medical, dental and vision coverage.
Salary Disclaimer:
The salary range for this position is $125,000 - $145,000. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.
Equal Opportunity Employer:
We are deeply committed to building a diverse and inclusive team. We believe that different backgrounds and life experiences make our team better. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.